281-499-5040

Faq

Visiting Hours

Our facility is open 24 hours a day, year round. We often have family members stay with their loved ones, which we encourage. We recommended visiting from 8:30am – 8:00pm. These hours are suggested guidelines so that patients may receive an adequate amount of rest each day. If you have questions regarding our visiting hours, please talk with the social worker or director of nursing.

How do I find out about activities provided for the patient?

We strive to create social programs and individualized activities to match the capabilities and needs of each patient. This also has a powerful impact in the healing process of those patients involved in some type of rehabilitation. Specific activities include: musical performances, signing exercises, fitness activities, stretching activities, religious meetings, outside entertainment, games, history and volunteer involvement.

A monthly calendar is posted to keep the patients and families informed of upcoming events such as birthday parties, movies, musical programs, outings, candlelight dinners, ice cream socials and other special events.

Please click here to look at the activities planned for this month!

What role does Social Services play at Chelsea Gardens?

Our social service team assists both of our patients and their families during transitional periods. They also provide essential information, manage requests and concerns, help in care and discharge planning for each patient.

How is the laundry done? Can family members take laundry home?

Should you wish to have Chelsea Gardens wash the laundry, please notify the front office upon admission. Subsequently, if a family/care giver is going to take care of the laundry at home, please let the nursing station know of your plans. This way, the staff can place a sign on the closet door notifying our housekeeping staff to leave the clothing for family to pick up.

All personal clothing is washed in an industrial washing machine at a temperature of 180 degrees. Make sure your loved ones’ clothing is appropriate for washing and drying in these hot temperatures. All clothing must be labeled. Please label the clothing with the patient’s name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband.

What articles of clothing should we bring?

We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with the patient’s name in permanent ink and entered into the patient’s personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advice that patients do not keep valuable jewelry or large amounts of cash in the facility.

Is there a limit to the number of people who can visit at one time?

Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one, if you have a group of 5 or more.

Can children visit?

We encourage children to visit, however, we ask you to alert the charge nurse to anyone visiting the facility under the age of 12.

Can we bring a family pet to the facility?

We would love for your family pet to come visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations.

How often will a physician or health professional visit?

The attending physicians will see their patients at least once a week. We have a Nurse Practitioner on-site who rounds on patients daily to ensure their needs are being met. Our nursing professionals are in constant contact with all of the physicians that visit our facility.

Can I take my loved one home for a visit?

Yes! Patients may have a leave of absence pass and leave with their family/care giver for up to four hours. Upon arrival and departure, the patient or responsible party must sign the leave of absence book, loaded at the nursing station. If you have questions or concerns, please ask your nurse or charge nurse.

Can a patient receive mail?

Mail is delivered to patients personally on a daily basis except for weekends and holidays.

Mail is delivered to patients personally on a daily basis except for weekends and holidays.
Chelsea Gardens Rehabilitation
Attn: ____________ Room No. ________
4422 Riverstone Blvd.
Missouri City, TX 77459

To send your loved one a message, please click here! Once we receive your message, our staff will print it out or write it on a card and hand deliver it to your loved one.

Is smoking permitted in the facility?

For the safety and welfare of all patients and staff, Chelsea Gardens is a non-smoking facility.

Where should I park?

There is ample parking in the parking lot with wheelchair access. Please observe all posted city parking signs. Avoid parking in spaces specifically reversed for the handicapped, employees and physicians.

Can I bring my loved one’s favorite food?

Consistent with the provision of special diets, always consult with nursing staff before bringing food to patients. Any food kept in the patients room must be in properly sealed containers.

Is there someone who provides haircuts?

Yes, we have a beautician that comes in on Tuesdays. Please ask our Activity Director for further details.

Will my loved one’s room have a television?

Yes, cable is provided at no cost. There are televisions in each room with a list of available channels.

Will my loved one have telephone access?

Telephones are provided in every room, or patients are also welcome to bring in their own cell phone.

Will my loved one have internet access?

WiFi Internet is provided for patients and their guests throughout the building.

What kinds of activities are planned for patients?

Chelsea Gardens has a vibrant atmosphere with dynamic, individualized activities that match the capabilities and needs of all patients and their guests. Scheduled activities include: music, fitness activities, religious meetings, outside entertainment, games, gardening, field trips/outings and volunteer involvement. If you would like to arrange something special or have suggestions and ideas for individual or group activities, please inform our activities director. We welcome and encourage involvement from family and friends.

How often will the Rehabilitation staff work with my loved one?

Your rehab director can inform you of the rehabilitation program designed for your loved one. We do offer therapy 7 days a week for our patients.

Will Medicare cover my stay in the facility?

Patients must have a Medicare card that reads “Hospital Insurance.” They must also be admitted to the facility with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a daily co-insurance co-pay is required. Medicare does not cover skilled nursing fees over 100 days.

What do we do if we have personnel concerns?

Our primary concern is that your loved one feels comfortable here at Chelsea Gardens and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department. They will be able to address any apprehensions you may have regarding any particular staff members.

What is an Ombudsman?

An Ombudsman is an advocate for our patients. They are a third party person NOT employed by the facility who comes by the facility periodically to monitor the activities of the facility. They are not able to tell the facility what to do, but are able to be a voice for a patient with a concern.

Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?

Chelsea Gardens employs a full time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist.

The Admissions Coordinator will guide you through the necessary forms required on admission and review the rules and regulations regarding Medicare, Medicaid and various insurances.

What happens when my loved one’s stay at Chelsea Gardens is over? What options do we have?

Our goal is to rehabilitate your loved one back to an optimal level. For some patients, this allows them to go home and resume daily activities, while others may need a change in their living arrangements in order to accommodate their needs. For those that need to explore new living arrangements below are some of the options available to you:

Assisted Living

If you are ready to take the next step in your recovery, Assisted Living is a natural progression. Assisted Living centers (sometimes called Retirement Centers) provide care for seniors who are healthy enough to not require nursing or therapy, but are not quite sure if they are ready to transition home alone. Assisted Living centers cater to seniors who want a more “homelike” environment but with the added security of someone to check up on them 24 hours a day. Services typically include medication management, a wide array of activities, transportation to doctor’s appointments and outings, furnished rooms, healthy and balanced meals, and socialization. Assisted living residences are registered, licensed or certified at the state level, usually by the Department of Health.

Home

Prior to discharging home, make sure to think about the environment you will be returning to. How many steps do you have to climb? Do you have adaptive equipment to aid in bathing? Who will be providing you groceries and cooking? How will you get to doctors’ appointments or the pharmacy? Can you care for yourself independently?

Home Health Care Services

Local agencies and associations may offer services for the senior community still living in a home setting. These services can include friendly visiting, home-delivered meals, personal home care services, senior centers, transportation, financial counseling programs, etc. It is highly recommended that you thoroughly research the vast number of Home Health companies.

Senior Housing

Senior housing is apartment or condominium properties for persons age 55 years or older. Senior housing complexes do not generally provide meals or personal care services to residents but they may offer social activities, transportation or other services. Services will vary depending on size, location, necessity and cost.

Independent Living Communities

Independent living communities are usually large groups of senior housing units. Like senior housing, independent living communities are age- restricted and services are mostly limited, but they will vary from community to community.